Sohotogel Terms and Conditions – Complete Guide for Malaysia Members

1Introduction

Welcome to Sohotogel. These terms and conditions ("Agreement") constitute a legally binding agreement between you ("Member", "Player", or "User") and Sohotogel ("Platform", "We", or "Company"). By registering an account, making a deposit, or using any services provided by Sohotogel, you agree to be bound by all terms stated in this document.

Sohotogel is an online entertainment platform offering a wide variety of games including video slots, Live Casino, sports betting, bingo, and more. The platform operates under a valid international gaming license and complies with all regulations set by the relevant authorities.

2Member Eligibility

To register and use the sohotogel service, you must meet the following requirements:

• You are at least 18 years old at the time of registration.
• You are registering in your own name and not on behalf of any third party.
• You are not on any self-exclusion list or banned by any gambling authority.
• You have full legal capacity to enter into a binding agreement.
• Use of this platform does not violate any laws or regulations applicable in your location.

3Account Registration

Each individual is only permitted to own one active account at sohotogel. Multiple account ownership is prohibited and may result in the closure of all related accounts and forfeiture of all accumulated balances and bonuses.

During registration, you are required to provide accurate, truthful, and complete information including your full name, date of birth, mobile phone number, and an active email address. Sohotogel conducts an integrated identity verification (KYC) process to ensure the validity of the information provided.

• False or incomplete information may result in your account being suspended or closed immediately.
• You are responsible for keeping your account information up to date whenever any changes occur.
• Phone number and email verification are mandatory before any financial transactions can be made.
• An identity document (MyKad or passport) may be required during the KYC process.

4Deposit

Sohotogel accepts deposits via a range of supported payment methods including local bank transfers, digital wallets, and other online payment methods listed on the deposit page. All deposits are processed instantly upon confirmation.

• The minimum deposit amount depends on the selected payment method and will be displayed at the time of the transaction.
• Deposits must be made using a payment method registered in your own name.
• Sohotogel does not accept cash deposits directly or through unrecognized third parties.
• Any deposit suspected of originating from illegal sources will be blocked and reported to the relevant authorities.

5Withdrawal

Members are entitled to withdraw their winnings and account balance at any time, subject to the following conditions:

• The account must have completed the full KYC verification process before the first withdrawal is processed.
• Withdrawals may only be made to a bank account or payment method registered under the same member's name.
• The minimum withdrawal amount is RM 50 or the equivalent amount depending on the payment method.
• Withdrawal processing time is between 1 to 24 business hours depending on the selected payment method.
• Any bonus that has not met the wagering requirement is not eligible for withdrawal.

Sohotogel reserves the right to request additional documents before processing high-value withdrawals as a security measure to protect your account. This process is typically completed within 24 business hours.

6Bonuses and Promotions

Sohotogel offers a variety of bonuses and promotions from time to time as a token of appreciation for our loyal members. All bonus offers are subject to the wagering requirements and time limits stated in their respective promotion terms.

• Welcome Bonus: Awarded to new members upon their first deposit. Wagering requirements and time limits are stated in the promotion details.
• Deposit Bonus: An additional bonus credited based on a percentage of the total deposit made during the promotional period.
• Loyalty Points: Accumulated through active gameplay and redeemable for bonus credits at the set exchange rate.
• Special Promotions: Offered on specific dates or events, with terms and conditions stated in each promotional announcement.

7Player Conduct

As a Sohotogel member, you agree to use this platform in a responsible and ethical manner. The following are strictly prohibited:

• Use of automated software, bots, or any third-party tools to influence game outcomes.
• Collusion between players to manipulate the outcomes of live casino games or other games.
• Exploitation of any technical vulnerabilities or system errors to gain an unfair advantage.
• Identity fraud, multiple account ownership, or attempts to circumvent the KYC system.
• Use of funds from illegal sources or involvement in money laundering.
• Abuse of the bonus or promotion system through unauthorized methods.

Sohotogel uses a sophisticated fraud detection system to continuously monitor account activity. Any confirmed violation will result in immediate account closure and forfeiture of all funds without any compensation.

8Account Security

You are fully responsible for maintaining the confidentiality of your Sohotogel account password and login credentials. Here are the security guidelines we recommend:

• Use a strong, unique password that is not used for any other online account.
• Do not share your login credentials with anyone, including family members or friends.
• Enable two-factor authentication (2FA) available in your account security settings.
• Log out of your account after every session, especially when using a shared device.
• Contact customer support immediately if you suspect any suspicious activity in your account.

9Account Closure

You can close your Sohotogel account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been processed and there is no active bonus balance in your account.

Sohotogel reserves the right to suspend or close a member's account under the following circumstances without prior notice:

• Violation of any part of these terms and conditions as confirmed through internal investigation.
• Fraudulent activity, money laundering, or any criminal offence involving the account in question.
• Instructions from legal authorities or relevant regulatory bodies.
• Self-exclusion requests submitted by the member through the responsible gaming feature.

10Responsible Gaming

Sohotogel deeply cares about the well-being of every member. We provide a range of self-control tools that you can access directly from your account settings without needing to contact customer support:

• Deposit Limit: Set daily, weekly, or monthly limits on the total amount you can deposit.
• Loss Limit: Set a maximum loss amount within a specified period.
• Play Time Limit: Set your daily or weekly session time limits.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Permanently close your account and add yourself to the exclusion list for a specified period.

If you or someone you know is experiencing gambling problems, we encourage you to seek help from a relevant support organisation. Remember — gambling is entertainment, not a source of income.

11Disclaimer and Limitation of Liability

The Sohotogel platform is provided on an "as is" basis. While we strive to ensure the platform runs smoothly at all times, Sohotogel makes no guarantee that our services will be free from technical disruptions, errors, or issues beyond our control.

• Sohotogel is not liable for any financial losses incurred due to technical disruptions, internet connection failures, or user device malfunctions.
• Game results recorded by the Sohotogel system are final and cannot be overturned on the grounds of technical failure on the user's end.
• Sohotogel is not responsible for any taxes or other financial liabilities that may arise from winnings obtained by members.

12Amendment of Terms and Conditions

Sohotogel reserves the right to modify, add, or remove any part of these terms and conditions at any time in accordance with business needs, legal changes, or security requirements. Any material changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the Sohotogel platform after the effective date of any changes to these terms constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically to ensure you are always aware of the latest applicable conditions.