Bank-Grade Encryption
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same security standard used by leading banking institutions.
Your Data Is Never Sold
Sohotogel does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent.
Full Control in Your Hands
You may request access to, correction of, or deletion of your personal data at any time through your account settings or by contacting our support team.
PDPA Compliance
The Sohotogel privacy policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your privacy rights are fully protected.
Secure & Trusted Servers
Your data is stored on servers protected by strict access controls, 24/7 monitoring systems, and regular backups to prevent data loss.
Flexible Communication Options
You can manage your promotional email and notification preferences at any time directly from your Sohotogel account settings without needing to contact support.
1Introduction
Sohotogel ("We", "Platform", or "Company") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy clearly explains how we collect, process, store, and protect your personal information when you use the Sohotogel platform — whether through our website, mobile app, or any other service channel we provide.
By registering a Sohotogel account or using any of our services, you agree to the collection and use of information as outlined in this document. If you do not agree, please do not use our platform. For privacy-related questions, you may contact our customer support team at any time.
Note: This Privacy Policy applies to all Sohotogel services including the website, Android app, iOS app, and any other digital platforms operated by Sohotogel. The latest version of this document is always available on this page for your reference.
2Personal Data We Collect
Sohotogel collects your personal information through several different means — including information you provide directly, information generated automatically during platform use, and information we receive from trusted third parties.
| Data Categories | Examples | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identification number (MyKad/Passport) | Registration & KYC |
| Contact Information | Email address, mobile number, residential address | Account Registration |
| Financial Information | Bank account number, bank name, transaction history | Deposits & Withdrawals |
| Usage Data | Game history, logins, session duration, favorite games | Automatically during use |
| Technical Data | IP address, device type, web browser, operating system | Automatic – system logs |
| Communication Data | Customer support chat records, emails, feedback | Support interactions |
We only collect information that is strictly necessary to provide safe, quality services. You are not required to provide more information than what is specified during the registration and verification process.
3How We Use Your Data
Sohotogel uses your personal information for legitimate purposes directly related to the delivery of our services. The following is a complete list of how we use that data:
- Account Management: Create, verify, and manage your member account, including the integrated KYC process.
- Transaction Processing: Verify and process all deposits and withdrawals securely and accurately.
- Platform Security: Detect and prevent fraud, money laundering, and activities that violate the terms of service.
- Customer Support: Provide effective assistance when you contact our support team.
- Experience Personalization: Recommend relevant games and promotions based on your preferences and usage behavior.
- Service Communications: Send important notifications about your account, transactions, and platform updates.
- Legal Compliance: Meet applicable legal and regulatory obligations, including reporting to authorities when required.
- Analytics & Improvement: Analyze usage patterns to improve overall platform quality and user experience.
Our Commitment: Sohotogel does not use your data for any purpose beyond those stated above without first obtaining your consent. Data use is always subject to legitimate requirements and proportionate to the stated purpose.
4Third-Party Data Sharing
Sohotogel does not sell or rent your personal data to third parties for marketing purposes. However, we may share your personal information with certain parties under limited and controlled circumstances:
- Payment Service Providers: Required financial data is shared with licensed payment gateways to securely process your deposit and withdrawal transactions.
- Game Providers: Limited game session data is shared with third-party game providers to ensure games function correctly.
- KYC Service Providers: Your identity verification documents are shared with licensed KYC service providers for verification purposes only.
- Legal Authorities: We will disclose information to authorities when required by law, court order, or regulatory directive.
All third parties we work with are required to comply with strict data protection standards and are not permitted to use your information for any purpose outside the scope of the designated services.
5Data Security
Sohotogel invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we implement include:
- Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
- Data encryption at rest for all sensitive information in our database.
- Role-based access control (RBAC) ensures only authorized personnel can access personal data.
- Periodic security audits by independent third parties to identify and address any vulnerabilities.
- Real-time monitoring system to detect suspicious activity or intrusion attempts.
- Regular and secure data backups to prevent loss of information due to unexpected incidents.
Shared Responsibility: While Sohotogel takes all reasonable steps to protect your data, account security also depends on your own security practices. Use a strong password, enable two-factor authentication, and never share your login credentials with anyone.
6Cookies and Tracking Technologies
Sohotogel uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website or use our app.
We use cookies for the following purposes:
- Session Cookies: Keep your login session active so you don't need to log in again every time you navigate to a new page.
- Preference Cookies: Save your settings and preferences such as interface language and game preferences.
- Analytics Cookies: Collect anonymous data on usage patterns to help us understand how users interact with the platform.
- Security Cookies: Helps detect suspicious activity and protect your account from unauthorized access.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some Sohotogel platform features.
7Your Privacy Rights
As a sohotogel platform user and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Right of Access
You have the right to know what personal data we hold about you and to request a copy of that information.
Right to Rectification
You may request correction of any inaccurate or incomplete personal information in your account.
Right to Erasure
In certain circumstances, you may request deletion of your personal data, subject to our legal obligations.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
In certain circumstances, you may request that we temporarily restrict how we process your personal data.
To submit any request related to your privacy rights, contact the Sohotogel customer support team via live chat on the platform. We will process your request within 30 calendar days.
8Data Retention Period
Sohotogel retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods are also determined by our legal obligations and operational requirements:
- Active Account Data: Retained for the duration your account remains active and for a reasonable period following account closure.
- Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with anti-money laundering and financial reporting legal requirements.
- KYC Records: Identity verification documents are retained for the period required by applicable law, typically no less than five (5) years.
- Communication Logs: Records of interactions with customer support are retained for three (3) years for reference and dispute resolution purposes.
Once the specified retention period has ended, your personal data will be securely deleted or anonymized in accordance with our data management procedures.
9Child Protection
The sohotogel platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from children under the age of 18. If we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.
If you believe someone under the age of 18 has registered an account on Sohotogel, please contact our customer support team immediately so that appropriate action can be taken without delay.
10Changes to the Privacy Policy
Sohotogel reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. All material changes will be communicated to you through:
- In-platform notifications on sohotogel during your next login.
- An email will be sent to the address registered to your account at least 14 days before the changes take effect.
- A clear notice on the Privacy Policy page stating the date of the latest amendment.
Continued use of the sohotogel platform after the effective date of any changes is considered your acceptance of the amended policy. It is your responsibility to review this page from time to time.
11Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help. You can reach us via:
- Live Chat: Available 24 hours a day, 7 days a week directly from the Sohotogel platform.
- Support Email: [email protected] (response within 24 working hours).
For official requests related to privacy rights under PDPA, please clearly state the type of request, your account number (if applicable), and relevant identification details so we can process your request promptly and accurately.
sohotogel's Commitment: We are committed to responding to all privacy-related enquiries within 30 days. Your trust in us is a responsibility we take seriously.